{"id":4705,"date":"2018-02-16T14:17:30","date_gmt":"2018-02-16T14:17:30","guid":{"rendered":"https:\/\/michaelbarnaart.com\/?page_id=4705"},"modified":"2025-11-23T19:36:09","modified_gmt":"2025-11-23T18:36:09","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/michaelbarnaart.com\/en\/customer-service\/","title":{"rendered":"customer service"},"content":{"rendered":"

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CUSTOMER SERVICE<\/span><\/p>\n

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How are Michael Barnaart’s designs shipped?<\/h1>\n

All designs paid for before 2.30 p.m. will be dispatched from France on the same working day. Designs ordered after 2.30 p.m. or at the weekend will be dispatched on the next working day, except on French public holidays. <\/p>\n

For the Netherlands and other European destinations, the delivery time is approximately five working days. Outside Europe, we aim for a delivery time of approximately eight working days. If a different delivery time applies, this will be stated on the website. During peak season or holiday periods, delivery may take slightly longer. <\/p>\n

Letterbox parcels (one brooch) are usually sent via La Poste and PostNL; you will not automatically receive a track & trace code for these. For larger parcels (two or more brooches or fashion designs), you will automatically receive a track & trace code once the parcel has reached its destination country. These shipments are handled by Colissimo and DPD. We reserve the right to choose a different shipping method without prior notice. <\/p>\n

For purchases over \u20ac50, shipping within the Netherlands, Belgium, and France is free of charge.<\/p>\n

For other countries, shipping costs are automatically calculated in the webshop when you enter the country and postcode. Michael Barnaart is not responsible for import taxes or customs duties to and from other countries. <\/p>\n

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What are the payment options?<\/h1>\n

You can pay for your order online via iDEAL, credit card, Klarna, PayPal or Bancontact. Your payment will be processed via the secure connection of Mollie and your own bank. This ensures optimal security for your data.[\/vc_column_text][vc_column_text css=””]<\/p>\n

Can I return or exchange my order?<\/h1>\n

We hopen dat je blij bent met alles wat je bij ons bestelt, maar als je niet tevreden bent, heb je 14 dagen de tijd om te retourneren of te ruilen. Bij een bestelling van meer dan \u20ac 50 kun je kosteloos retourneren (alleen mogelijk vanuit Nederland en Frankrijk). Je kunt een retourlabel aanvragen via shop@michaelbarnaart.com<\/a>. We geven een volledige restitutie (of restitueren het verschil bij een ruil) op dezelfde manier als je hebt betaald. We vragen je om items in perfecte, ongewassen staat en met alle tags terug te sturen. <\/p>\n

For returns or exchanges, please send an email to shop@michaelbarnaart.com <\/a>with your name, order number, and the name of the design you are returning. If applicable, please state the design, size and\/or colour you would like to receive in exchange.<\/p>\n

Michael Barnaart
Le Piot
Chemin du Piot
32500 Fleurance
France<\/p>\n

Once we have processed your return shipment, you will receive a confirmation by e-mail. The purchase amount will be refunded as soon as possible, and in any case within two weeks. <\/p>\n

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What are the silhouettes?<\/h1>\n

You can roughly divide knitwear dresses into four silhouettes.<\/p>\n

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\"\" Sheath silhouette. A tailored silhouette. Choose your largest size. <\/p>\n

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\"\"Shift silhouette. This model falls generously around the waist. By choosing a size up, the dress also falls generously around the hips. If your hip size is bigger than your upper body, keep your hip size. <\/p>\n

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\"\"Trapeze silhouette. This A-silhouette is fitted at the shoulders and flares wide to the bottom, roomy around the hips. If your hip size is larger than your upper body size, keep your hip size. <\/p>\n

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\"\"Flared silhouette. This silhouette is fitted around the waist and flares wide at your hips. Choose your size according to your upper width and waist.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row gap=”10″][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Size chart<\/h1>\n

A (bust width): Measure across the widest part of the chest.<\/p>\n

B<\/strong> (waist size): Measure across the narrowest part of the waist.<\/p>\n

C<\/strong> (hip width): Measure across the widest part of the hips.<\/p>\n

 <\/p>\n\n\n\n\n\n\n
<\/strong><\/td>\n 34<\/strong><\/td>\n 36<\/strong><\/td>\n 38<\/strong><\/td>\n 40<\/strong><\/td>\n 42<\/strong><\/td>\n 44<\/strong><\/td>\n<\/tr>\n
A (bust width)<\/strong><\/td>\n84 cm<\/td>\n88 cm<\/td>\n92 cm<\/td>\n96 cm<\/td>\n100 cm<\/td>\n104 cm<\/td>\n<\/tr>\n
B (waist size)<\/strong><\/td>\n65 cm<\/td>\n69 cm<\/td>\n73 cm<\/td>\n77 cm<\/td>\n81 cm<\/td>\n85 cm<\/td>\n<\/tr>\n
C (hip width)<\/strong><\/td>\n92 cm<\/td>\n96 cm<\/td>\n100 cm<\/td>\n104 cm<\/td>\n108 cm<\/td>\n112 cm<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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International size chart for reference:<\/p>\n\n\n\n\n\n\n\n
m<\/strong>ichael barnaart<\/strong><\/td>\n 34<\/strong><\/td>\n36<\/strong><\/td>\n38<\/strong><\/td>\n40<\/strong><\/td>\n42<\/strong><\/td>\n44<\/strong><\/td>\n<\/tr>\n
classic size series<\/strong><\/td>\n34<\/td>\n36<\/td>\n38<\/td>\n40<\/td>\n42<\/td>\n44<\/td>\n<\/tr>\n
italy<\/strong><\/td>\n38<\/td>\n40<\/td>\n42<\/td>\n44<\/td>\n46<\/td>\n48<\/td>\n<\/tr>\n
united kingdom
\n<\/strong><\/td>\n		6<\/td>\n8<\/td>\n10<\/td>\n12<\/td>\n14<\/td>\n16<\/td>\n<\/tr>\n
united states
\n<\/strong><\/td>\n		2<\/td>\n4<\/td>\n6<\/td>\n8<\/td>\n10<\/td>\n12<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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The sizes fall like the classic Dutch size range. The size chart is an indication. Knitwear has the ability to follow your body shape. If you prefer to wear it a little looser, choose a size up. Due to the compact knit and high-quality yarns, the fabric will not lump, but for moving body parts, the dress may become slightly roomy during wear. The design quickly returns to its original shape, so sitting in a Michael Barnaart dress for a long time is no problem at all! [\/vc_column_text][\/vc_column][vc_column width=”2\/3″][vc_column_text css=””]\"\"<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Hoe maak ik de perfecte Barnaart-strik?<\/h1>\n

Have a dress with a waist ribbon (sash) from the collection, but can’t manage to make a nice bow? Follow the illustrations step by step. You can also tie the ribbon additionally around your waist for a smaller bow. <\/p>\n

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Now you have the basis for the bow. As a final step, you can perfect your bow by tightening it slightly. Small loops ensure that the bow stands a little firmer. You can also alternate the place of the bow. Asymmetrical to the left or right of your body, or at the back for a more classic look. <\/p>\n

\"\"<\/a>Prefer no bow? Fold the ribbon over once and wear it simply and elegantly.[\/vc_column_text][vc_column_text css=””]<\/p>\n

All about brooches<\/h1>\n

The brooches are made of metal and enamel and are made using different techniques for each design (hard enamel, soft enamel, some brooches are lacquered afterwards with epoxy resin and other designs are polished). Due to the craft process, small irregularities in the lacquer may be visible. This is part of the character of the product. However, we try to keep this to a minimum. Each brooch is checked and inspected before shipment, so you will always receive a high-quality brooch. <\/p>\n

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The brooches are secured using a safety pin, a small magnet or a large magnet. Do not use the closure with a magnet in combination with a pacemaker. <\/p>\n

Slide the magnetic closure of your brooch off instead of pulling it, this makes it a little easier. Can’t get the pin-fastened brooch open? Watch the video below: <\/p>\n